I forgot my password for hp printer embedded web server

[Adalard]

I wanna reset my printers EWS password. 2 days ago, I set new username and new password on web server, But now I can not remember and all settings are locked in EWS. Please help me! My Printer can not connect any Wi-Fi netwrok when I set this username and password. Only can connect via web server but now I can not access the settings. I try to reset Wi-Fi settings. But its not done. Best regards!

[senan6806]

@Adalard

Welcome to HP Forums. This is a great place to get support, find answers and tips to your technical queries.

Restoring the printer network settings should reset the EWS(Embedded web server) user name and password, let's try these steps:

1.) Unplug your modem/router and leave it powered off.

2.) Restart your printer, from the printer control panel,  press and hold the Wireless button  and the Cancel button  at the same time for 5 seconds. (This step will restore printer network settings to default settings and enable Auto Wireless connect. Immediately continue to the next step to install the software. You have approximately 120 minutes to complete the software setup using the HP auto wireless connect feature.) 

3.) Download and run HP Easy start from here.

4.) Follow the onscreen instructions to connect the printer to your home wireless network.

Once the printer is connected to your home WiFi, access the printer EWS page and check if you can change the printer settings.

Let me know how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!
Have a great day!

[Adalard · Accepted solution]

Senan6806

Thank you for a quick response. Being also an engineer I was dig a bit deeper since my question and here is my findings:

1. Method provided by you is also known as “Network settings reset”. But it won’t help because it’s only interacts with “WiFi direct”.
2. There is “reset to factory defaults” method where you must press and hold “WiFi Direct + Color Print” buttons and then “power ON” afterwards. This method also helpless because EWS part of NVRAM is not corresponds with it.
3. FInaly, local service representative acknowledged that there are no any onsite procedure to reset EWS password and the only procedure is to replace device with new one in service.

P.S. So, be aware while setting or changing EWS password. You might have to visit nearest service center afterwards. And to HP developers: Gents, it would be great to create EWS password reset procedure for Ink Tank 410 series in next firmware updates.

[senan6806]

@Adalard

It's unfortunate that those steps failed to remove the EWS password and the printer has to be replaced.

If you ever require any technical assistance, feel free to reach out to us. Have a great day!