I forgot my password from my printer

[Alba4]

Hello, i forgot my password from my printer and i dont know how to restar the printer, or delete entire configuration. How i can erase my password, configuration and everything, the printer is not conected to the wifi because it is another network.

My printer is an hp deskjet ink advantage ultra 4729.

Please HELP

[TEJ1602]

@Alba4, Welcome to HP Support Community!

To provide you with an accurate solution, I'd like to know the following-

• Which password are you referring to?
• Is there any error message on the printer or the computer?
• How is the printer connected to the printer?

Keep me posted for further assistance.

[Alba4]

Hi, 

About the questions, the answer are:

• Which password are you referring to? a printer has a password in the configuration system, i only just activaded. But i realy forgot the password.
• Is there any error message on the printer or the computer? No, do not show any error, only the box message for introducing the password.
• How is the printer connected to the printer? with a USB cable.

[TEJ1602]

@Alba4

Thanks for replying!

• May I have the exact model name of the product? Refer to this document for steps to find the product details. Do not share any of your personal information such as serial, phone number, email ID, etc.
• Could you share the picture of the screen or the window that is asking for the password?

Keep me posted.

[Alba4]

Hi, 

The model name of the product is HP Deskjet Ink Advantage Ultra 4729.

The message box is this:

[TEJ1602]

@Alba4, Welcome to HP Support Community!

I'd suggest you complete the setup using USB cable and later convert the USB to wireless connection through the HP Printer Assistant. Refer to the document HP Printers - Changing from a USB to a Wireless Connection for help.

Keep me posted. 

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