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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- I get the error E4 at my brand new Envy 6020

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01-20-2021 12:11 PM
Hi, I got my envy 6020 today and After a Complicated install I always get the error E4 Paperjam. I didnt Even printed anything yet and tried all your help advices many times (restart...) what shall I do? Very frustrating 😞 thank you. Kind regards, Nilgün
01-23-2021 12:27 PM
Thank you for posting on HP Support Community.
Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:
Click here: https://support.hp.com/us-en/product/hp-envy-6000-all-in-one-printer-series/29256672/model/29256673/... to complete the troubleshooting steps. By the end the article you will be able to fix the issue.
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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I am an HP Employee