I get the error message 0x61011bed

[DemCon1]

I have an Officejet 7612 printer.

I am getting the message: "There is a problem with the printer or ink system. Press OK to try to recover. If the problem persists turn printer off, then on. Contact HP if you continue to get this message 0x6011bed"

I have tried powering down, removing the power cord and holding the power button on for 30 seconds and this did not help.

Also, I have tried several times to enter my serial number via different HP web pages and HP does not recognise it.

I am using original HP ink cartridges.

[DemCon1]

Just following up on my last post. I have wasted hours trying to resolve this problem.

Unfortunately, HP will not process any request without the product serial number...............................HOWERVER,  THEY DO NOT RECOGNISE THE SERIAL NUMBER AND IT IS IMPOSSIBLE TO PROCEED ANY FURTHER.

I can see from other posts that other people have been having the same problem. It looks like HP do not have a solution to this problem.

Has anybody had this issue solved??

[Nal_NR]

Hi @DemCon1,

Welcome to the HP Support Community. 

I'd be happy to help you! 

The error message 0x61011bed on your HP OfficeJet 7612 printer typically indicates an issue with the printer's printhead or a carriage jam. Here's how you can troubleshoot and resolve this error:

Step 1: Reset the Printer

Turn off the printer:

• Press the Power button to turn off the printer.

Disconnect the power cord:

• Unplug the power cord from the back of the printer and the power outlet.

Wait for 60 seconds:

• Allow the printer to reset.

Reconnect the power cord:

• Plug the power cord back into the printer and the power outlet.

Turn on the printer:

• Press the Power button to turn the printer back on.

Step 2: Check for Paper Jams

Open the printer:

• Lift the scanner lid to access the paper path.

Check for jammed paper:

• Look for and remove any jammed paper or debris inside the printer. Make sure to check the paper input tray and the output slot.

Move the carriage:

• Ensure the printhead carriage can move freely. If it's stuck, gently move it to the center of the printer and check for any obstructions.

Close the scanner lid:

• Once you’ve removed any jams and ensured the carriage can move, close the lid.

Step 3: Clean the Printhead

Open the ink cartridge access door:

• Lift the access door until it locks into place.

Remove the ink cartridges:

• Gently press down on each cartridge to release it and remove it from the printhead.

Clean the printhead contacts:

• Use a lint-free cloth lightly moistened with distilled water to gently clean the electrical contacts on the printhead and the cartridges.

Reinstall the ink cartridges:

• Reinsert the ink cartridges back into their respective slots until they click into place.

Close the ink cartridge access door:

• Lower the access door until it locks.

Step 4: Update the Printer Firmware

Check for updates:

• Visit the HP Support website and search for your printer model (OfficeJet 7612).

Download firmware updates:

• If a firmware update is available, download and install it following the on-screen instructions.

Kindly check the remaining steps in the next post.

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Nal_NR]

Hi @DemCon1,

Please find the next steps below.

Step 5: Perform a Printer Maintenance Cycle

Access the printer’s control panel:

• Navigate to the Settings or Tools menu.

Run the printhead cleaning tool:

• Look for an option to clean the printhead or run a maintenance cycle. Follow the prompts to complete the cleaning.

Step 6: Reinstall Printer Drivers

Uninstall the printer software:

• On your computer, go to Control Panel > Programs > Programs and Features and uninstall the HP printer software.

Download the latest drivers:

• Visit the HP Support website and download the latest drivers and software for your OfficeJet 7612.

Install the new drivers:

• Follow the installation instructions to reinstall the printer drivers on your computer.

By following these steps, you should be able to resolve the error message 0x61011bed on your HP OfficeJet 7612 printer. If you encounter any specific issues during these steps, and the error persists, Contact HP Support for further assistance:

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.