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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- I hate my Deskjet

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11-03-2025 02:29 PM
I HATE my HP Deskjet SO MUCH.
Honestly, I bought it at the beginning of 2025, and I was actually really excited because I could print my own paper instead of going to the campus libraries, or asking someone to print for me.
When I first set it up, the response was a bit slow, but overall, it was fine.
However, it wasn't until I noticed it was only printing in light blue ink, but when I'd print the info sheet, the ink worked as normal.
I tried maintenance, changing out my ink cartridges, fixing any printing issues snd even alignment, but NOTHING fixed it!
I tried contacting support but nobody was able to help me.
Then, my printer just flat out stopped responding to my wireless requests entirely, even if they were on the same network and my hp app said everything was good or connected. (If you're going to advertise it with wireless capabilities, I would certainly hope that these capabilities actually worked).
So I gave up and stopped using it for a while.
Recently, I changed my wifi and have since decided that maybe I could give it one more shot. I turned it back on, tried reconnecting it to the wifi (obviously I needed to restart the process of connecting it). The only thing is, the hp app wouldn't let me remove it. I'd get through the removal process, but then the last message would say that I couldn't remove it because until I canceled my active instantink subscription. Which is weird because I already checked my subscription and had already canceled it half a month ago(I had already tried canceling prior to that, but it decided to continue charging me anyway, so I needed to actually speak to someone)
ON TOP OF THAT, I bought this thing in like February of THIS YEAR (2025).
HOWEVER, my warranty somehow expired in 2023, from being active in 2022!! This was not sold to me as an open box product or refurbished product. It was supposed to be a completely unopened, factory product.
Absolutely disappointed in the amount of time wasted on trying to get this thing printing properly..
11-03-2025 02:51 PM
Not clear from your post but did you physically put the printer in initial setup mode?
First refer to this: https://support.hp.com/us-en/document/ish_3967769-3956733-16
If you still have issues, read below:
Many HP printers are/were built with older generation 5Ghz chipsets which can prove problematic with current 5Ghz networking equipment. That said, there are a few ways to mitigate the issue.
1. check to see if your printer network settings allow you to turn off the 5Ghz communication. This would be under network settings.
2. Check the settings of your router. Many newer routers allow you to restrict device connections to 2.4Ghz, which will stop the device from trying to communicate on the incompatible 5Ghz band.
3. If your router does not offer restrictions, the other method to limit the printer to only connecting to the 2.4Ghz channel is to configure the 2.4Ghz channel of the router to a unique SSID. (often the default from factory has both 5Ghz and 2.4Ghz using the same SSID). Then only configure the printer to connect to the SSID associated with the 2.4Ghz channel. As the steps are different depending on vendor it is impossible to layout all the steps for every product here. The supplier of your wireless should be able to assist.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.