• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎04-28-2025 04:38 PM

HP Recommended
Product: HP Color LaserJet Pro M252dw
Operating System: Other

I have a HP Color LaserJet Pro M252dw that hasn't been working for a few months now due to "expired certificate" error message. I can't figure out what that is or how to fix it. I have gone into various menu settings and haven't found anything that mentions certificates like some forums mention. The printer is in perfectly working order except for this. Please help! 

Reply
2 REPLIES 2

‎04-28-2025 04:42 PM

HP Recommended

information on expired certificates, MacOS, iOS
https://support.hp.com/lt-en/document/ish_7345764-7345853-16

Video shown how to fix the expired problem

Let me know what you find out.

Thank you for using HP products and posting to the community.
I am a community volunteer and do not work for HP. If you find
this post useful click the Yes button. If I helped solve your
problem please mark this as a solution so others can find it
Reply
Was this reply helpful? Yes No

‎05-05-2025 07:57 PM

HP Recommended

Hello, I opened the video but I don't see any of the things they talk about, starting with "Printer Settings" within the HP App which is nowhere to be found.  Printer Information and Network Information are the closest tabs I can see but they just display some info, nothing about settings, certificates, etc.  

 

I don't have Windows computers in the house, how am I supposed to generate it from a Windows PC if I don't have such a thing? Is the fix only strictly with a PC? 

Screenshot 2025-05-05 at 6.51.17 PM.png

Reply
Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.