I have a 7740 and it is stuck in the print que

[LVO1959]

HP Office Jet Pro 7740

[Nal_NR]

Hi @LVO1959,

Welcome to the HP Support Community. 

I'd be happy to help you! 

Perform the following tasks in the order given. Use the printer after each task to see if the issue is resolved.

Troubleshoot print jobs stuck in the queue with your Windows computer.

Reset the Windows printing environment

• Stop the print spooler, delete print job files, and then restart the computer and the printer.
•  
• Turn off the printer, and then unplug the power cord.
• In Windows, search for and open Services.
• In the Services window, right-click Print Spooler, and then click Stop.

• After the Print Spooler stops, close the Services window.
• In Windows, open File Explorer.
• Browse to C: > Windows > System 32 > spool > PRINTERS.
• Delete all files in the PRINTERS folder.
• Shut down your computer.
• Reconnect the power cord to the printer, and then turn it on.
• Turn on the computer.

Uninstall HP print driver and use HP Smart (Windows)

• Uninstall the HP print driver and install and use HP Smart on a Windows computer.
• Disconnect any USB cables from the printer.
• In Windows, search for and open Add or remove programs.
• Look for your HP printer name in the list of programs.
• If you find your printer, click the printer name, and then click Uninstall.
• If you do not find your printer, search for and open Printers & scanners, click your printer, and then click Remove device.
• If a User Account Control message displays, click Yes.
• Follow the instructions to complete the software removal, and then restart the computer.
• Go to 123.hp.com to download and install HP Smart.

Click here for the remaining steps

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!