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‎02-06-2020 09:16 PM

HP Recommended
Product: HP ENVY Photo 7855
Operating System: Microsoft Windows 10 (64-bit)

I just purchased my printer - HP ENVY Photo 7855. Everything was fine last night after setting it up. However, I am trying to print a document and the paper keeps jamming. Every sheet, every time. I've tried all the troubleshooting options and none of them have helped. HELP!

4 people had the same question
1 REPLY 1

‎02-06-2020 11:19 PM

HP Recommended

Seems some of the debris still inside the printer.

Here is the video on how to clear it.

 

https://www.supportvideos.ext.hp.com/detail/video/4130076569001/clearing-a-paper-jam-error-on-hp-env...

Thanks

Praba

Click on the "Thumbs up"button on the bottom to say "Thanks"

Please mark the post that solves your problem as "Accepted Solution"
(Although I am employed by HP, I am speaking for myself and not for HP)

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