I have a HP Officejet Pro 8710 it prints perfectly from the computer but when i try to print from gl

[Poppa8]

I have a HP Officejet Pro 8710 it prints perfectly from the PC but when I try to print form the glass it gives me a message that "The paper size detected 0 by the printer does not match the paper size selected 8.5X11 for the print job

[Hawks_Eye]

Hi @Poppa8 

Welcome to the HP Support Community!

Thanks for posting your query! We're here to help you get back up and running.

If your HP OfficeJet Pro 8710 All-in-One Printer is giving you a paper size mismatch error when attempting to print from the glass, follow these steps to resolve the issue:

Verify Paper Settings: Ensure that the paper size selected in the printer settings matches the paper loaded in the input tray.

• Open the input tray on the printer.
• Verify the paper size in the tray, and align it properly.
• On the printer control panel, touch the Settings icon.
• Select Paper Handling or Tray Settings.
• Verify and adjust the paper size settings if needed.

Check Paper Guides and Tray Alignment: Make sure the paper-width guides in the input tray are properly adjusted against the edges of the paper stack.

• Slide in the paper-width and paper-length guides until they rest against the edges of the paper.

Modify Paper Size Settings: Modify the paper size settings directly from the printer's control panel.

• After loading the paper, touch Modify on the printer control panel if the paper size loaded does not match the displayed size.
• Select your paper size and type, then touch Done.

Clean the Paper Feed Rollers: If paper size mismatch is recurring, clean the paper feed rollers as dust and debris might cause incorrect detection.

• Turn off the printer, disconnect the power cord.
• Clean the rollers inside the ink cartridge access area and the rear of the printer with a lint-free cloth mildly dampened with distilled water.
• Let the rollers dry completely before reconnecting the power cord.

1. Reset Printer: Sometimes, resetting the printer helps clear errors.
   • With the printer turned on, disconnect the power cord from the printer.
   • Unplug the power cord from the power source and wait for 60 seconds.
   • Reconnect the power cord to a wall outlet and to the printer.

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Regards, 

Hawks_Eye