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‎03-12-2023 05:33 AM - last edited on ‎03-14-2023 08:41 AM by

HP Recommended

HP Photosmart c4795 

Touchscreen is stuck on HP 

Category:
1 REPLY 1

‎03-15-2023 03:55 AM

HP Recommended

Hi @TheeiLLiS,


Welcome to HP Support Community. 
Thank you for posting your query, I will be glad to help you.

 

I see that you are facing issues with your HP Photosmart c4795 all in one printer wherein it is stuck on HP logo screen.

 

Please follow the steps listed below to reset the unit:

1. With printer turned on, disconnect the power cord from the printer.
2. Unplug the power cord from the power source.
3. Wait 60 seconds.
4. Reconnect the power cord to a wall outlet and to the printer.
NOTE: HP recommends plugging the printer directly into a wall outlet.
5. Turn the printer on.

 

You may also download and install the firmware update by following the steps from this document.  (Click on the word document to open the web page).

 

I hope this helps.
Take care and have a good day.

 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Rainbow23 - HP Support.
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