I have a Smart Tank Plus 555 offline

[Stimmo]

Printer says offline, I have unplugged it, restarted my laptop and router, the interest button is flashing and still offline

[A_Gayathri · Accepted solution]

Hi @Stimmo,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand your HP Smart Tank Plus 555 Wireless All-in-One printer is showing as offline and the internet (Wi-Fi) button is flashing, this indicates the printer is not connected to the Wi-Fi network. 

Here are some steps you can try to resolve the issue:

1. Check Wi-Fi Connection

• Ensure that the Wi-Fi network is working properly and that your laptop is connected to the same Wi-Fi network.
• Move the printer closer to the router to ensure it's within range.

2. Reconnect the Printer to Wi-Fi

• On the printer, press and hold the Wireless button for 3 seconds until it starts flashing.
• On your laptop, open the HP Smart app.
• Select Add Printer and follow the on-screen instructions to connect your printer to the Wi-Fi network again.
• If it asks for a password, enter your Wi-Fi network's password.

3. Reset Printer Network Settings

• Reset the network settings on your printer by pressing and holding both the Wireless and Cancel buttons for 5 seconds.
• This will reset the Wi-Fi configuration on the printer. Afterward, try reconnecting it using the HP Smart app.

4. Check Printer Status

• Go to Control Panel > Devices and Printers on your laptop.
• Right-click on your printer and ensure it is not set to Use Printer Offline (if it is, uncheck this option).
• Also, set the printer as Default Printer if it’s not already.

5. Restart the Printer Spooler (Windows)

• Press Windows + R, type services.msc, and press Enter.
• Scroll down to Print Spooler, right-click on it, and choose Restart.

Refer to this document:  HP Smart Tank Plus 555 Wireless All-in-One

HP printer is offline or unavailable

I hope this helps. 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. 

[Stimmo]

Thank you so much, my printer now works

[A_Gayathri]

HI @Stimmo,

That's great! I am happy to hear that the issue has been resolved. If you need further assistance feel free to reach out to us. 

If the information I've provided was helpful, give us some reinforcement by clicking the Accept as Solution on the public post, that'll help us and others see that we've got the answers!

Have a great day ahead! 

Gaya1239 

HP Support