I have a illuminated copy light that is changing colour.

[PapaAaron]

I have a illuminated copy light that is changing colour. No diagnostic issues and test prints/report work went sent. Any job sent to the printer just sits in the queue.

[Raj_05]

Hi @PapaAaron,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

If you're experiencing issues with your HP ENVY 6020e All-In-One Printer where the copy light is changing color and print jobs are not being processed, there could be several reasons for this. Here are some troubleshooting steps you can try.

Check Printer Connection:

• Ensure that your printer is properly connected to your computer or network. If it's a wireless connection, make sure the printer is connected to the correct Wi-Fi network.

Restart the Printer:

• Turn off your printer, wait for a few seconds, and then turn it back on. This simple step can often resolve minor communication issues.

Clear Print Queue:

• Open the print queue on your computer and clear any pending print jobs. Sometimes, a stuck print job can prevent new ones from being processed.

Update Printer Drivers:

• Ensure that you have the latest printer drivers installed on your computer. Visit the official HP website to download and install the latest drivers for your printer model.

Check for Software Conflicts:

• Ensure that there are no conflicting software or applications that might be causing issues with the printing process. Close unnecessary programs and try printing again.

Check for Error Messages:

• Look for any error messages or warnings on the printer display panel or on your computer screen. This can provide valuable information about the nature of the issue.

Restart Your Computer:

• Sometimes, restarting your computer can help resolve communication issues between your computer and the printer.

Printer Troubleshooter:

• Use the built-in printer troubleshooter on your computer (available in Windows or macOS). This tool can automatically detect and fix common printing problems.

Check for Firmware Updates:

• Ensure that your printer's firmware is up to date. Firmware updates can address bugs and improve overall performance. Check the HP website for firmware updates specific to your printer model.

Reset the Printer:

• As a last resort, you can try resetting the printer to its factory defaults. Refer to your printer's manual for instructions on how to perform a reset.

I hope this helps. 
 

Take care and have a good day.

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Alden4
HP Support