I have a new HP Envy 6020e printer which now has an orange light and not working

[Liz5439]

I have a new HP envy 6020e printer, it now has an orange/amber light and is not working

[Alden4 · Accepted solution]

Hi @Liz5439,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

It seems like your HP Envy 6020e printer might be indicating an error with the orange light. Here are a few troubleshooting steps you can try to resolve the issue.

Check for Paper Jams:

• Open the printer's front and back panels to check for any paper jams or debris that might be blocking the mechanism.

Check Ink Cartridges:

• Make sure the ink cartridges are installed correctly and that they are not low or empty.
• Try removing and reinserting them to ensure they are seated properly.

Power Cycle the Printer:

• Turn off the printer and unplug it from the power source.
• Wait for 30 seconds, then plug it back in and turn it on.

Check for Error Codes:

• Look at the printer’s display (if available) for any specific error codes or messages that might indicate the issue.
• If there’s no display, check the printer's status on your computer or through the HP Smart app for any errors.

Reset the Printer:

• You can try a factory reset on the printer to clear any potential configuration issues. To reset:
  • Press and hold the power button for about 10 seconds, then release it.
  • This may reset any temporary errors.

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4

HP Support 

[Liz5439]

It is all sorted out now, thank you.