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‎09-22-2024 07:55 PM

HP Recommended
Product: HP Smart Tank Plus 555 Wireless All-in-One

How can I make my printer find my new router?

Category:
2 REPLIES 2

‎09-22-2024 10:50 PM

HP Recommended

Looking at the specs on this device it supports B/G/N wireless which are older standards. Current routers typically support newer wireless standards and are SUPPOSED to be backwards compatible but often that is not the case. The best option is one of the following:

 

1. If your new router supports this feature, lock the MAC address of your printer to only connect to the 2.4 Ghz channel. Not all routers offer this option.

2. The other option is to assign a unique SSID to the 2.4Ghz channel and then only alllow the printer to connect to that 2.4 Ghz SSID.

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



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‎09-24-2024 01:29 AM

HP Recommended

Thanks for your response. How do I "lock the MAC address of your printer to only connect to the 2.4 Ghz channel".  And how do I know if my router offers this option. My router is a Pentanet Prism Wi-Fi Mesh Router.

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