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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- I have a new router and my Smart Tank Plus 555 cant find my ...

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09-22-2024 10:50 PM
Looking at the specs on this device it supports B/G/N wireless which are older standards. Current routers typically support newer wireless standards and are SUPPOSED to be backwards compatible but often that is not the case. The best option is one of the following:
1. If your new router supports this feature, lock the MAC address of your printer to only connect to the 2.4 Ghz channel. Not all routers offer this option.
2. The other option is to assign a unique SSID to the 2.4Ghz channel and then only alllow the printer to connect to that 2.4 Ghz SSID.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.
09-24-2024 01:29 AM
Thanks for your response. How do I "lock the MAC address of your printer to only connect to the 2.4 Ghz channel". And how do I know if my router offers this option. My router is a Pentanet Prism Wi-Fi Mesh Router.