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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- I have a officejet 6600 won't print after changing out black...

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01-25-2019 06:10 PM
have this officejet 6600 hardly used. Haven't used it for six months or so, chagned out the ink cartridge black and now says there is a problem with the printing system. Could it be the ink cartridge?
01-28-2019 09:18 AM
Welcome to HP Support Forums!
I see from your post that you're getting an error message on your HP OfficeJet printer. Don't worry we'll work together to help you find a solution.
To provide you with an accurate solution, I'll need a few more details:
Have you recently made any changes on the printer before the issue started?
Have you tried to use the old ink cartridges and check if that works.
Have you checked for any obstructions inside the printer?
Are you able to move the carriage freely?
In the meantime, while you respond to this post. Let's try these steps here:
Let's start off by updating the printer firmware. If your printer connected wirelessly, make sure to temporary connect the device with USB and then follow the link to install the latest firmware update on your printer from our HP support website. Once done, restart the printer.
For more details on how to update, please use this link: HP Printers - Updating or Upgrading Printer Firmware
If the issue persists, I would suggest here is to do a hard reset on the printer and make sure that the printer is connected directly to the wall outlet and not to the surge protector.
With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
Remove USB cable, if present.
Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.
Turn on the printer and wait till warm-up period finishes and the printer is idle.
If the issue persists, try the steps listed here: HP Officejet Printers - 'Ink System Failure' Error Displays
Please let me know if this resolves the issue, or if you require further assistance!
Eagerly waiting for your response!
that said, If the information I've provided was helpful,
give us some reinforcement by clicking the solution and kudos buttons,
that'll help us and others see that we've got the answers!
Good Luck.
Jeet_Singh
I am an HP Employee