I have a officejet 8600 premium. I installed a hp 951 xl yellow cartridge CN048AN and not compatibl

[Almas1]

I had hp 951 xl cn048a yellow cayan and majenta installed and am replacing with what is telling me on the box is compatibal with this unit the HP 951 xl cn048an cartriges and the printer is telling me that "the following cartridges are not intented for use in this printer."  i dont understand why it is saying this.  I have always just picked up the HP 951xl cartridges and they have always worked.  the only difference i see between the ones that are in the machine now and the new ones is the "cn048a in the machine now and the cn048an what i am putting in."  the new ones have the n on the end but everything else seems the same and the box they came in says it is compatible with the officejet 8600 series.  Any suggestions?  these cartridges were puchased at Costco.

thank you

[Barachiel]

@Almas1

Good Day. A warm welcome to the HP community.

It may be a possible hardware issue with the printer. For now, try these steps:

• Please perform all the prescribed steps from this link: http://hp.care/2DSTR5q (HP Officejet 8600 Printers - 'Ink System Failure' Error)
• Also, check this link: http://hp.care/2xdWha9 (HP OfficeJet Printers - Ink Cartridge Errors)

Please let me know if it worked out. 🙂