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I have a printer failure, not shut down properly

HP Recommended
HP Officejet 6962
Microsoft Windows 10 (64-bit)

I am getting a Printer Failure code.  It says it is because the printer was improperly shut down.  It gave an error code of 0x6100004a

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HP Recommended

@David2813, Welcome to the HP Support Community!

 

Let us try these steps to resolve this issue:

 

Reset the printer

  1. With the printer turned on, disconnect the power cord from the rear of the printer.
  2. Wait at least 60 seconds.
  3. Reconnect the power cord to the rear of the printer.
  4. Turn ON the printer, if it does not automatically turn on.
  5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

 

Check for obstructions in the carriage path

  1. With the printer on, disconnect the power cord from the rear of the printer.

  2. Open the door to access the carriage inside of the printer.

  3. Look in the carriage path for debris such as crumpled paper or dislodged labels, and then remove any that you find.

    Obstruction inside the printer

  4. Use your hand to move the carriage to each side, making sure it moves freely. If the carriage is stalled or docked to one side of the printer and you cannot move it, continue with these steps.

    Moving the carriage from side to side

  5. Close the carriage access door.

  6. Reconnect the power cord to the rear of the printer, and then turn the printer on.

For more info on resolving 0x errors, refer to '0xc19a0005' or Similar Error Code Displays

 

If the error persists, I'm afraid this could be a hardware issue. Please reach out to the HP Support in your region regarding the service options for your printer. 

 

Keep me posted for any other assistance.

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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HP Recommended

My 4524 printer has message - improper shutdown. i have tried removing cable and switching off for 60 seconds, but does not clear problem

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