I have an 8610 printer and I have an error code 0xc19a0023, print head missing. I have HP print car

[Dan6969]

I have an HP office jet pro 8610 with new hp ink cartridges installed several times and have an error message 0xc19a0023 - print head missing or incorrectly installed.  How do I fix this issue?

[Nal_NR]

Hi @Dan6969,

Welcome to the HP Support Community. 

I'd like to help!

As I understand your HP Officejet Pro 8610 has the error - "missing or Failed Printhead",

No worries, as I'll be glad to help you, that said, I'll need a few more details to dissect your concern & provide an accurate solution: 

Have you reset the printer?

Or reseated the print head?

While you respond to that, here's what you need to do:

Solution one: Reset the printer

Follow these steps to reset the printing mechanism.

Turn the printer on, if it is not already on.

Wait until the printer is idle and silent before you continue.

With the printer turned on, disconnect the power cord from the rear of the printer.

Unplug the power cord from the wall outlet.

Wait at least 60 seconds.

Plug the power cord back into the wall outlet.

   NOTE:

HP recommends connecting the printer power cord directly to the wall outlet.

Reconnect the power cord to the rear of the printer.

Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

If these steps resolved the issue, you do not need to continue troubleshooting.

If the issue persists, continue to the next solution.

Solution two: Reseat the printhead

Follow these steps to reseat the printhead.

   NOTE:

You do not need to remove the printhead from the carriage.

Step 1: Unseat the printhead

Slip your fingers into the slot on the left side of the printer, and then pull forward to open the cartridge access door. The carriage moves to the left side of the printer. Wait until the carriage is idle and silent before proceeding.

You may also refer to this document. 

Hope this helps! Keep me posted for further assistance.
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