I have an 8625e that gives an error message

[WLA11]

8625e cartridge error "M" says the cartridge is bad. I replaced all cartridges with new HP brand cartridges but still getting the error.

[Raj_05]

Hi @WLA11,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

For the cartridge error on your HP OfficeJet Pro 8625e, here are some troubleshooting steps you can try.

• Check Cartridge Installation: Ensure that all cartridges are installed correctly. Remove each cartridge and reseat them firmly until you hear a click.
• Clean the Contacts: Use a lint-free cloth and a bit of rubbing alcohol to gently clean the electrical contacts on the cartridges and inside the printer.
• Reset the Printer: Turn off the printer, unplug it from the power source, wait about 60 seconds, then plug it back in and turn it on.
• Check for Firmware Updates: Make sure your printer's firmware is up to date. You can check this through the printer's settings or the HP website.
• Test Individual Cartridges: If the error persists, try installing one cartridge at a time to see if one of them is causing the issue.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support