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HP Recommended
Aspire 3
Microsoft Windows 10 (32-bit)

I have an Aspire 3 Model # A3152190LC and a HP Officejet  4650 series.  I recently was given this computer as a gift and everytime I try to print a colored document from my HP printer it prints in black and white.  I have checked all the settings both on the Aspire and the HP printer and everything is set to color.  I even printed the same colored document from another computer and the document printed perfectly.  Why won't the Aspire print color?  And I have tried to print several colored documents and they all have come out B&W.

1 REPLY 1
HP Recommended

@dndavis001, Welcome to the HP Support Community!

 

I understand you are not able to print in color from your Win 10 computer. 

 

Follow below version of the HP Print and Scan Doctor Utility by selecting your printer:

http://ftp.hp.com/pub/printers/hppsdr/patches/HPPSdr.exe

 

Be sure to restart your PC and allow the utility to complete the process, then check for any difference. If the issue persists, proceed to the next step.

 

Install the printer using the TCP/IP port:

  1. On the PC, go to Control panel > Devices and printers > Add a printer(at the top) 
  2. Under 'Choose a device or printer', click on 'The printer I want isn't listed'.
  3. Select 'Add a printer using a TCP/IP address'
  4. Find the IP address of the printer by tapping on the wireless/ethernet icon on the printer screen
  5. Type in the 'IP address in Hostname or IP address' box, click next
  6. Proceed to the next steps by following the on-screen instructions.
  7. Try printing in color.

If the issue persists, Install the printer using Windows built-in driver

Refer to this document to know how. Try printing.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

KUMAR0307
I am an HP Employee

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