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‎06-25-2019 12:18 PM

HP Recommended
Product: HP 5255

HP 5255 I have a purple screen and cannot see the touch screen at all. It works but I cannot see the copy symbol

 

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3 people had the same question
3 REPLIES 3

‎06-27-2019 12:58 PM

HP Recommended

@Larryw57 Welcome to HP Forums Community!

Let's try these steps to resolve the issue: 

Hard Reset: 

  • With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
  • Remove USB cable, if present.
  • Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
  • Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
  • Turn on the printer and wait till warm-up period finishes and the printer is idle.

Perform Firmware Update: Follow steps from the link: Click here

 

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
Was this reply helpful? Yes No

‎06-27-2019 01:56 PM

HP Recommended

It did not work. I had tried that several times. They are sending me a new printer after several hours of trying to get this resolved. 

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‎06-27-2019 04:37 PM

HP Recommended

@Larryw57 I'm glad you've been able to identify the issue and are getting the printer replaced,

That said, if you need anything else, feel free to get back to us, anytime.

Riddle_Decipher
I am an HP Employee


Learning is a journey, not a destination.
Let's keep asking questions and growing together.
Was this reply helpful? Yes No
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