I have an HP 6032e printer that produces duplicate copies of documents sent to it?

[Fossil1948]

I have a new HP Envy 6032e printer that is producing duplicate copies of documents sent to it - does anyone know why? Support just has me repeating processes but are not resolving the problem.

[Irfan_06]

Hi @Fossil1948,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to assist you.

I see that you are facing an issue with your Printer that prints multiple pages of the same document.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D)  Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Fossil1948]

Hi Irwin6.

i have spent several days communicating with HO Support and have tried the processes mentioned by you several times. The problem still occurs.

i have checked the firmware levels and it seems up to date. The automatic firmware update is set to ‘On’ also.

This printer was purchase from HP directly in May 2024 and as I don’t use the printer very much, I didn’t notice the problem straight away. 
Support have now told me they will not issue a refund or replacement device because I’ve had the printer too long. A bit shabby, I think?

I get error messages when the problem occurs to the effect that there is a problem ‘continue or cancel’, then the next message says ‘printer unavailable’. 
I only use iPhone or iPad to print using this 6032e and I never had a problem on previous HP printers (Envy 5540 and Envy 6020e).

Support continue to contact me but offer no plan, just repeat the previous steps that have failed to fix the problem!!! Any thoughts?

[Irfan_06]

Hi @Fossil1948,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

Do you have the same issue while making a copy on the printer standalone? (Place a document on the scanner glass and make a copy to confirm if you have the same issue).

Do you have the same issue even after uninstalling and reinstalling the printer software from all the devices you wish to print from?

Take care and have a great day ahead!

Irwin6

HP Support

[Fossil1948]

Hi Irwin6

i can copy a document placed in the machine without any issues. I have noticed however, that the error messages I receive seem to be only seen on my iPhone when I do double sided printing of documents. If I do single sided, so far I have not had an issue. I.E. documents print as expected with no error messages on my iPhone.

in the absence of an offer from HP to replace this 6032e with a 6020e, or indeed another 6032e, I have decided that the service I have received falls short of what I would have expected from HP and I am therefore quite disappointed. If there is even a possibility of the printer being at fault here, I believe HO should have accepted that the printer is not fit for purpose and replaced it immediately.

i have readjusted my opinion of the company and will just use the printer for the duration of the purchase terms and then cancel my Instant Ink contract and search for another manufacturer to supply my printing needs.

anyhow, I do want to thank you for your efforts to help me over the last few days. It was much appreciated. 👍

[Irfan_06]

Hi @Fossil1948,

As per the information shared, I see that the printer hardware is working fine as you are able to make a copy and you only have an issue while printing from your iPhone using double sided settings.

Have you tried uninstalling and reinstalling the printer software on your iPhone?

Did you update the printer firmware using the link shared above?

Take care and have a great day ahead!

Irwin6

HP Support

[Fossil1948]

Hi again, Irwin 6.

yep, I checked the drivers and firmware were up to date. The setting was set to update automatically too.

i have deleted the app and reinstalled it several times. The messages I get, and therefore know I’m going to experience a problem, I will try to attach to this message. Sorry if you can’t see them, 

[Irfan_06]

Hi @Fossil1948,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support