• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎04-12-2023 03:19 PM

HP Recommended
Operating System: Microsoft Windows 7 (64-bit)

Can someone call me on my mobile phone to work with me to get the printer working. I do not do well virtual discussion.

 

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-12-2023 03:26 PM

HP Recommended

In January of this year, I needed to remove the cables from my printer to take them to my HP 8025 all in one printer in Florida for the winter. When I came back North, my 8020 is showing offline no matter what I am doing with the cables. 

I am 80 years old and I do not do well with Virtual Assistants. I really need to speak with someone.

 

I look forward to speaking with you. Is that possible?

 

View solution in original post

Was this reply helpful? Yes No
3 REPLIES 3

‎04-12-2023 03:26 PM

HP Recommended

In January of this year, I needed to remove the cables from my printer to take them to my HP 8025 all in one printer in Florida for the winter. When I came back North, my 8020 is showing offline no matter what I am doing with the cables. 

I am 80 years old and I do not do well with Virtual Assistants. I really need to speak with someone.

 

I look forward to speaking with you. Is that possible?

 

Was this reply helpful? Yes No

‎04-12-2023 05:16 PM

HP Recommended

Thanks for posting, however this is a group of volunteers who happen to use and are knowledgeable about HP products. However support is limited to messages on this forum. If you can post some more details we might be able to help but if you. If you are looking for direct support you might consider the HP Smart Friend program: https://www.hp.com/ca-en/services/consumer/smartfriend-overview.html

If you find the information provided useful or solves your problems, help other users find the solution easier by marking my post as an accepted solution. Clicking "yes" on "was this reply helpful" also increases the chances that this solution will help others.
I am a volunteer, offering my knowledge to support fellow users, I do not work for HP nor speak for HP.



Was this reply helpful? Yes No

‎04-13-2023 03:30 AM

HP Recommended

I have the same issue

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.