I have an Officejet pro 9018e I am receiving a "use setup cartridges" error. I do not have the setup

[Houner]

I have an Officejet pro 9018e that i bought several years ago and now I am trying to setup for the first time. It looks like I am missing the setup cartridges. I am receiving a "use setup cartridges" error. I cannot figure out how to access the secret menu or do a OOBE reset. I cannot get the menu off this one. Thanks for your help

[Nal_NR · Accepted solution]

Hi @Houner ,

Welcome to the HP Support Community

I'd like to help!

We would have to perform an OOBE reset on the printer to bypass the error 

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• In order to access your private messages, click the support private message icon on the upper right corner of your HP Support community profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Dinojeezus]

What was the "PM" recommendation for this?  I have the same issue, but their response was to call Tech Support.  I did, they signed me up for Instant Ink, and I still have the same problem because my magenta cartridge is a normal one and the rest is starter.