I have an error code message on my printer when I turn it on

[Kbutterfly]

When I turn on my printer it shows:

Error Code

OXC4EB827F

HWLMICC12 C

[Kuroi_Kenshi]

Hi @Kbutterfly,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Reset your printer

1. Turn off the printer and disconnect the power cord.
2. Unplug the power cord from the wall outlet.
3. Wait for 60 seconds.
4. Reconnect the power cord to the wall outlet and the printer.
5. Turn on the printer.

Check the printer for paper jams or obstructions

1. Open the carriage access door.
2. Inspect the inside for any paper jams or obstructions and remove them.
3. Close the carriage access door.

Remove and reinsert ink cartridges

1. Open the ink cartridge access door.
2. Remove the ink cartridges and inspect for any damage or residue on the contacts.
3. Clean the contacts using a dry lint-free cloth.
4. Reinsert the ink cartridges after cleaning and close the ink cartridge access door.

Perform a printer firmware update

1. Ensure the printer is connected to your computer and has an active internet connection.
2. Visit the HP support website and download the latest firmware update for your printer model.
3. Follow the on-screen instructions to update the firmware.

Use HP Print and Scan Doctor

1. Download and install the HP Print and Scan Doctor.
2. Run the application to diagnose and automatically resolve any issues.

I hope this helps.

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

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Best regards,