I have bought a second hand printer. I cannot get it to work. It is showing connected to my wifi

[Jom129]

• HP2700e

Light flashing 

Three coloured dots

And i

[Dragon-Fur]

@Jom129 

Welcome to the HP English Community --

 User Guide - HP DeskJet 2700e All-in-One series

Pages 4-5

Item #3

Another unfortunate -- and possible -- reason the printer cannot print might be related to the previous owner having had an Instant Ink contract on the printer.

People do this all the time -- they sign up for the service and then drop the printer off at a Thrift store or sell it at a yard sale.  Unsuspecting new owner is shocked that the printer won't print and issues weird complaints about the ink.

1)  If the Instant Ink subscription contract was not cancelled, the printer is tied to the dead Instant Ink account.

2)  If the contract was cancelled but the owner left the Instant Ink / subscription cartridges in the printer, then these must be removed.  A new set of HP cartridges can be purchased and installed.

Any previous contract has to be untied from the printer.

and / or

If a new set of cartridges does not work on its own and the printer complains that you should sign into your account, then there is likely an old service contract still lurking about.

To do that, contact Instant Ink Support.

Know going in that the Support team lives to sell you an Instant Ink plan for your printer.

You can say No.

You do NOT, not need a subscription to Instant Ink.

.

Just say No, Thank you - and ask that the printer be untied and freed so you can use it.

On the other hand, if you print regularly -- or a lot -- and purchasing ink is a burden --

AND

You want to commit to the Print-by-Page subscription model. then, sure - sign up.

READ first, then decide.

 HP Instant Ink Support - Website

 >>>  How Instant Ink works

Next,

Instant Ink >> Details / How-to / Articles / >>>> Contact Information <<<<

 -- No Joy?

Comments, questions, objections, or need information not found online at the  HP Instant Ink Support - Website ?

Your faster option:

Contact the team at  HP Instant Ink Support during business days and hours available in your region.

Reminder

Where available as an option, the phone number will display when the office is open for business.

Check to see when to call.

OR

Choose to continue to wait here in the HP Community for an agent to find and respond to your question.

When necessary, Agents can access private information.

Waiting is not faster – our HP Community is not  HP Instant Ink support  – Waiting generally works.

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What else?

This is an economy printer -- it's suited to light printing tasks and home use.

Something important here:

DeskJet printers, including this model, typically require a larger margin along the bottom edge.

If you rotate the print, the larger margin moves to the side.

Borderless Printing

No

Print Margin Bottom (A4)	12.7 mm
Print Margin Left (A4)	3 mm
Print Margin Right (A4)	3 mm
Print Margin Top (A4)	3 mm

There is no software, firmware, or alignment that changes the larger margin requirement.

The solution to "chopped off" is to keep all data inside of 1/2 inch / 12.7mm on the bottom edge. 

This limitation includes all text, images, page numbers, footer information, cells, tables, lines, other notations, and all file types, too.

For example,

Create your original document with 1/2 inch margins.

When the document is Exported to PDF and printed, it has less chance of balking or being chopped.

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Troubleshooting, Ink & Paper, HP Software / Drivers / Firmware Updates , Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

Open 

 Product Home - Printers

 Enter the device type and model name of your HP product

OR

 Select a saved product from HP Account Dashboard

OR

HP DeskJet 2722e All-in-One Printer  

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"

[Jom129]

Thank you very much for your advice.  I have contacted HP and after 45 mins on phone I gave up. The assistant was constantly asking permission to come on to my phone.  Which is a definite NO NO. I couldn't understand why they couldn't just take the old information off their system and put my on.  Persume as that person hadn't give permission....  GDPR !!

I will buy new carditridges and see how I get on 

Thank you 

[Dragon-Fur]

@Jom129 

You are welcome.

That does not sound right -- HP follows strict rules about privacy.

I will forward your comments to our Moderators -

Should there be a response to my query, look for a message here before the agent contacts you using other means.

You also have the option to ignore any contact, even from us.

Once burned and all that...

Thank you for participating in the HP Community --

People who own, use, and support HP devices.

Click Yes to say Thank You

Question / Concern Answered, Click my Post "Accept as Solution"