I have error code 0XB0111C54

[BL25]

I have an HP office inkjet 4360 all in one printer.

Recently I have an error code that begins with 0XB0.......

I have tried the HP virtual assistant and did what she said nope.

I have unplugged the unit from both the printer and wall still no good. Not even the cartridges move no noise what so ever.

The only thing that has done is give me a different code number but still starting with "0XB0"

Does anyone have an idea.

It would be nice if HP had a customer support phone number.  I did find one for the UK none for Canada or U.S.

[Echo_Lake]

@BL25

Welcome to the HP Support Community! I’m here to help.

Don't worry as I'll be glad to help, I understand you are getting this error on the printer screen.

Let's try these steps to resolve the issue: 

Reset the product

• With the printer turned on, disconnect the power cord from the rear of the printer.
• Unplug the power cord from the wall outlet.
• Wait at least 60 seconds.
• Plug the power cord back into the wall outlet.
• Reconnect the power cord to the printer.
• Turn the printer on. HP recommends plugging the printer directly into a wall outlet.

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

single cartridge mode 

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer. Which will help us identify if it's a cartridge issue or a printhead issue 

To try single-cartridge mode, follow the below steps:

Remove the black ink from the printer, leave the color in and try printing then remove the color ink and, insert the black  in and try printing and the issue persists, it could be a hardware failure. Please reach out to the HP Support in your region regarding the service options for your printer. HP Support can be reached by clicking on the following link:  www.hp.com/contacthp/             
 

Hope this helps!   
 

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