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‎03-17-2025 02:32 PM

HP Recommended
Product: HP DeskJet 3755 All-in-One Printer
Operating System: Microsoft Windows 11

I have gone through every step of the virtual assistant process to fix "printing blank pages" to include a factory default reset.  I've done each step at least three times.  What now?

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1 REPLY 1

‎03-22-2025 03:23 AM

HP Recommended

Hi @WGF10,

 

Welcome to the HP Support Community! 

 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

 

Try these steps:

1. Check Ink Levels & Cartridge Issues

  • Open HP Smart App → Check ink levels.
  • If ink is low or empty, replace the cartridge.
  • If cartridges are new, manually clean the printhead:
    • Remove the cartridges and gently clean the nozzles with a lint-free cloth dampened with distilled water.
    • Let them dry completely before reinserting.

 

2. Use HP Printer Diagnostic Tools

  • Download and run HP Print and Scan Doctor:
    HP Print and Scan Doctor
    • It will automatically detect issues and attempt fixes.

 

3. Ensure You Are Using Genuine HP Ink

  • Non-genuine cartridges may cause printing issues. If you're using third-party cartridges, try switching to original HP ink.

 

4. Change Print Settings

  • Open Control Panel → Devices and Printers.
  • Right-click your printer → Printing Preferences.
  • Set Print Quality to "Best".
  • Disable "Print in Grayscale" if enabled.

 

5. Align and Clean Printhead via Printer Software

  • Open HP Smart App → Go to Printer Maintenance.
  • Run Printhead Cleaning multiple times.
  • Try Printhead Alignment as well.

 

6. Try Printing a Hardware Diagnostic Page

  • Power off the printer, then turn it back on.
  • Press and hold the Power + Cancel (X) buttons for 5 seconds.
  • The printer should print a test page.
  • If the page is blank, the issue is likely hardware-related.

 

7. Hard Reset the Printer

  • Unplug the power cord while the printer is ON.
  • Wait 5 minutes, then reconnect.
  • Perform a full setup again.

Let me know how it goes.

 

I'm glad I could help! 😊 If this resolved your issue, please mark it as "Accepted Solution" and click "Yes" on "Was this reply helpful?" Your feedback not only keeps us going but also helps others find the solution faster! 👍✨

 

Take care and have an amazing day ahead! 🚀

 

Best regards,

Kuroi_Kenshi
I am an HP Employee

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