I have replaced the printhead and still get the error message 'Missing or failed printhead'

[Marker70]

I have replaced the printhead and still get the error message 'Missing or failed printhead' on my Officejet 7610 printer.  Any suggestions?

[Anand_Andy]

Hi @Marker70,

Welcome to the HP Support Community

I understand you are facing a Print head issue with your HP OfficeJet 7612 Wide Format E-All-In-One. Not to worry I will help you to get a resolution to resolve the issue.

As you have already replaced it with another printhead and still getting the error, it looks like a hardware issue, however, let us try the below steps before we come to a conclusion.

Let's perform a power drain: 

• With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.
• Remove USB cable, if present.
• Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till warm-up period finishes and the printer is idle

Update the printer firmware:

• Click here to download and install the latest printer firmware from your product
• Click here to know different methods of updating printer firmware.

If the issue still persists, I'm sending out a private message to assist you with the next course of action. 

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link.

Hope this helps! Keep me posted. 

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