I have the classic Stuck in Calibration Mode.

[JA1008]

I have Stuck in Calibration Mode. Says Printer Failure , Problem with printer or Ink System, and says turn off/on,  but I cant shut in off/on because it is stuck in calibration mode.  I was doin g a Partial reset to try and clear defective cartridge that started all of a sudden after being away from the 8610 for two months.  The 8610 has worked flawlessly with original HP and aftermarket ink for 8 years or more.

Please advise because now its stuck in calibration and says do not turn off or disconnect power?

Thank you

[zoey7886]

@JA1008, Welcome to the HP Support Community!  

Thanks for reaching out about your query regarding your HP printer! 

We're thrilled to have the opportunity to assist you and provide a solution.  

It sounds like you are encountering a calibration issue with your HP printer, specifically the HP OfficeJet 8610. Here are a few steps you can take to resolve the issue:

Perform a Full Reset:

• Disconnect the power cord from the back of the printer while it is still turned on.
• Unplug the power cord from the wall outlet.
• Wait for at least 60 seconds.
• Plug the power cord back into the wall outlet and then reconnect it to the printer.
• Turn on the printer.

Check Ink Cartridges:

• Open the ink cartridge access door.
• Ensure all cartridges are properly seated and remove any defective cartridges if possible.
• Clean the electrical contacts on the cartridges and in the printer using a lint-free cloth lightly moistened with distilled water.

Update Printer Firmware:

• Ensure your printer firmware is up to date. You can download the latest firmware from the HP support website.

Remove and Reinstall Ink Cartridges:

• Sometimes simply removing the ink cartridges and reinstalling them can help restore operation.

Check for Hardware Issues:

• Inspect the printer's internal components for any visible blockages or hardware issues.  

Hope this helps! 

Take care, and have an amazing day!  

Did we resolve the issue? If yes, Please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!  

Regards, 

[JA1008]

Thank yo Zoey7886 for your reply.  I have done all the steps you recommended however the situation remains:

The 8610 is Stuck in Calibration Mode.

I have done a Partial Re-set using the hidden service menu and loaded the language, country, installed cartages and set up the network.  The printer then went into the "Initialization and Calibration "  mode.  It is stuck in that mode and if you try to turn it off and on it says "Do Not Turn Printer off or Disconnect Power During This Process".  You cannot turn the printer off with the power button this message just repeats.  I had it like this for days. If I do unplug and reconnect to power the same message comes back. This 8610 worked for 8 years and just did this two weeks ago!

NOTE:  I The 8610 has worked flawlessly with original HP and aftermarket ink for 8 years or more.

[zoey7886]

@JA1008, We need to perform a semi-full reset on the printer to resolve this issue.  

  

The reset instructions are specific for your printer and performing those steps on a different printer may brick the device.  

I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.  

  

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.  

  

Keep me posted.  

  

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!  

Regards,

[Max3Aj]

Hello @JA1008, greetings from HP Community! 
Please check the PM and revert back at your convenient time. 

Take care and have a great day.

Max3Aj

HP Support

[JA1008]

Hello Max3Aj,

Not sure what you mean by "Please check the PM and revert back at your convenient time. "

Please explain further.

Thanks and have a great day!

[Max3Aj]

@JA1008, Thank you for reverting back. 

I have shared additional troubleshooting steps to you in the PM (private message), kindly have a look and let us know. 

Regards, 
Max3Aj

[JA1008]

Hello Max3Aj,

Thanks for the extra steps.

I will be away from the HP8610 printer for about 6-8 weeks and will avert back to you when I return to the printer.

In the mean time here is some feedback regarding the recommendations that I have already tried and also some questions.

Edited

Thank you.

Have a great day!

[JA1008]

Hello again Max3Aj,

I also ran across the article on the HP site regarding the 8610 firmware.

https://support.hp.com/us-en/document/ish_11469335-11469393-16

HP Inkjet printers - Dynamic Security feature affecting cartridges using non-HP security chip

This document is for HP Officejet 6950, Officejet Pro 6230, 6810, 6820, 6830, 6970, 7740, 8210, 8610, 8620, 8630, 8640, 8660, 8700, X451dn/dw, X476dn/dw, X551dw, X576dw, Page Wide 300, 400, and 500 printers. If you see a Cartridge Problem error message when you are using non-HP cartridges, it is possible that a dynamic security feature has caused the printer to reject the non-HP cartridge. It is also possible that the cartridge has simply failed for other reasons.

Thank you.

[Max3Aj]

@JA1008, Thank you for your response,  

I'm sending a private message to assist you with the next action. 

  

Please check your Private message icon on the upper right corner of your HP Community profile Next, to your profile Name, you should see a little blue envelope, please click on it or simply click on this link. 

  

I hope this helps! Keep me posted. 

  

Max3Aj

HP Support