I have updated from MS Office 2016 to MS Office 2021. My Deskjet 4540 doesn't print my Word files.

[Domi1949]

I have updated from MS Office 2016 to MS Office 2021. Now, my Deskjet 4540 doesn't print my Word files.

[Sneha_01]

Hi @Domi1949 

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your HP DeskJet 4540 isn't printing Word files after upgrading to MS Office 2021, here are some troubleshooting steps you can try:

1. Check Printer Status

• Make sure your printer is powered on, connected, and showing as "Ready" or "Online" in the printer settings.

2. Restart Devices

• Restart your printer and your computer. Sometimes a simple restart can resolve communication issues.

3. Set as Default Printer

• Ensure your DeskJet 4540 is set as the default printer:
  1. Go to Settings > Devices > Printers & Scanners (on Windows).
  2. Find your DeskJet 4540, click on it, and select Manage.
  3. Click Set as Default.

4. Update Printer Drivers

• Ensure you have the latest printer drivers installed:
  • Visit the HP support website and download the latest drivers for the DeskJet 4540.
  • Install any updates and restart your computer.

5. Check for Office Updates

• Make sure your MS Office 2021 is fully updated:
  1. Open any Office app (like Word).
  2. Go to File > Account > Update Options > Update Now.

6. Print from a Different Application

• Try printing a test page from a different application (like Notepad or Adobe Reader) to check if the issue is specific to Word.

7. Print as PDF

• As a workaround, you can try saving your Word document as a PDF and then print the PDF file to see if that works.

8. Repair Office Installation

• If the problem persists, you might want to repair your Office installation:
  1. Go to Control Panel > Programs and Features.
  2. Find Microsoft Office, right-click on it, and select Change.
  3. Choose the option to repair Office.

9. Check Print Queue

• Make sure there are no stuck print jobs in the queue:
  1. Open Devices and Printers in the Control Panel.
  2. Right-click your printer and select See what's printing.
  3. If there are any stuck jobs, right-click on them and select Cancel.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Domi1949 · Accepted solution]

Thank you so much. Everything is OK now.