I installed my new printer and it is flashing an orange light and will not print what is the problem

[Biba66]

I just installed the new printer, and it will not print it is flashing an orange light. I have already checked the ink. Does anyone know how to fix it?

[Garp_senchau]

@Biba66, Welcome to HP Support Community,

Thank you for posting your query; I’m here to help by guiding you through steps to resolve this issue

If your HP DeskJet 2855e printer is flashing an orange light, it's typically indicating a problem that needs to be addressed. Here are some steps you can follow to troubleshoot and potentially resolve the issue:

Check for Error Messages:

• Look at the printer's display or your computer screen for any specific error messages.

Ink Cartridge Issues:

• As you mentioned you've already checked the ink levels, ensure that both the black and color cartridges are properly seated in their respective slots.
• Remove the cartridges and reinsert them to ensure they are properly installed.

Paper Jam:

• Open the printer and check for any paper jams. Remove any stuck paper and ensure the paper path is clear.

Printer Alignment:

• Ensure the printhead is aligned. Sometimes performing an alignment through the printer’s settings can resolve errors.

Restart the Printer:

• Turn off the printer and unplug it from the power source for a minute. Then, plug it back in and restart it.

Firmware Update:

• Check if there is an available firmware update for your printer, as updates can fix bugs or improve functionality.

Reset the Printer:

• Conduct a printer reset by unplugging the power cord from the back of the printer and waiting 15 seconds before plugging it back in.

I hope this helps.

Please feel free to reply here if you have any questions or if you need further clarification on any of the steps. 

Take care and have a good day. 

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