I keep getting E symbol

[MsVawt]

I installed an older tri color cartridge and now my printer just gives me an E error symbol , the information explained the cartridge is not an HP instant ink cartridges… will replacing it clear this ? I haven’t received new cartridges for awhile more than likely because I have plenty of ink . How can you help resolve this issue ?

[Nal_NR]

Hi @MsVawt,

Welcome to the HP Support Community. 

I'd be glad to help you! 

I understand that you are having issues with the symbol E.

I would need to know a few details regarding your Instant ink account to help you get the ink cartridges sorted.

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.