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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- I keep getting an error ink msg. I have changed both ink ca...

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06-03-2025 08:14 AM
Hi @g332
Welcome to the HP Support Community!
Thanks for posting your query! We're here to help you get back up and running.
I understand how frustrating this must be, especially after replacing the cartridges multiple times. Let's go through some HP-specific troubleshooting steps to resolve the ink cartridge error on your HP DeskJet 4155e.
Step-by-Step Troubleshooting for Ink Cartridge Errors
Check Cartridge Compatibility
- Ensure you are using HP 67 ink cartridges, as they are the correct ones for the HP DeskJet 4155e.
- If you purchased them from a third-party vendor, verify they are genuine HP cartridges.
Reset the Printer
- Turn off the printer using the power button.
- Unplug the power cord from the printer and the wall outlet.
- Wait 60 seconds before plugging it back in.
- Turn the printer back on and check if the error persists.
Remove and Reinstall the Ink Cartridges
- Open the ink cartridge access door.
- Remove both cartridges and inspect them for any damage or leaks.
- Reinsert them firmly into their respective slots until they click into place.
- Close the access door and check if the error is resolved.
Clean the Cartridge and Printer Contacts
- Turn off the printer and unplug it.
- Remove the cartridges and gently wipe the copper contacts on both the cartridges and the printer’s cartridge slot using a lint-free cloth slightly dampened with distilled water.
- Allow them to dry completely before reinserting.
Align the Ink Cartridges
- On the printer’s control panel, navigate to Setup > Printer Maintenance > Align Cartridges.
- Follow the on-screen instructions to complete the alignment process.
Check for Firmware Updates
- Open HP Smart on your computer or mobile device.
- Go to Printer Settings > Advanced Settings > Firmware Update.
- Install any available updates and restart the printer.
Try Printing a Test Page
- If the error persists, attempt to print a test page from the printer’s control panel.
- If only certain colors are printing, the cartridge may be defective.
Let me know if you need further clarification! I know how frustrating printer errors can be, but hopefully, this gets your DeskJet 4155e back up and running. 😊
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. 💙 Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks! 😊
Take care, and have an amazing day!
Regards,
Hawks_Eye
If my response helped, please mark it as an Accepted Solution! ✅ It helps others and spreads support. Also, tapping "Yes" on "Was this reply helpful?" makes a big difference! Thanks!