I keep getting error code 0x6100004a

[Annie1002]

When I turn on my printer it starts a printer Maintenace check but then stops and says there is a paper jam. I've checked the whole printer and cannot find a paper jam so I press ok and it continues with the printer Maintenace check. It stops again while doing the printer Maintenace check and says printer failure error code 0x6100004a.  I've tried turning the printer on and off and it didn't work. 

[Irfan_06]

Hi @Annie1002,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that has an error code.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[Annie1002]

I could not get past step 1 as the carrier for the print cartridges will not come across far enough to remove the cartridges.

So maybe we have a mechanical failure 

[Irfan_06]

Hi @Annie1002,

I am sorry to hear that the above steps did not help much but i do appreciate your efforts in performing the troubleshooting steps.

The support on the HP community is currently available within certain constraints. We are striving to enhance our assistance and broaden its scope. We appreciate your understanding and patience.

I've sent you a private message with the instructions. In order to access your private messages, Click the Private message icon on the upper right corner of your HP Community profile Next to your profile Name, you should see a little blue envelope, please click on it or simply click on this link

Take care and have a great day ahead!

Irwin6

HP Support