I keep getting paper jam error message on HP Envy 5020? I've tried everything to get rid but cant?

[Chris238]

I keep getting paper jam error message on HP Envy 5020? I've tried everything to get rid but cant?  Is it broken?

[Dragon-Fur]

@Chris238 

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@Chris238 wrote:

I keep getting paper jam error message on HP Envy 5020? I've tried everything to get rid but cant?  Is it broken?

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Maybe broken.

As you know from reading and completing the Troubleshooting, the options are somewhat limited.

For those reading...

Known solutions, presented in the order to be completed:

•  Paper Jam Error

Related:

•  'Out of Paper' Displays, Printer Does Not Pick Up Paper

This is a budget printer - if you decide to have it serviced, do be careful of Internet claims to "help".

There are a whole lot of scammers out there that will soak you for your personal information, charge money for a "service contract", and then leave you in the dust.

If you live near an Office Supply store, these retailers sometimes provide printer service.  Call first, explain the problem, and ask for an opinion.  If the proposed fix is inexpensive, it might be worth the effort to have the device repaired.

If the printer happens to be in warranty, do contact HP Technical Support - open a case, explain the problem and what you have tried to resolve the issue, ask for help.

Reminders

• Use the serial number of the device to submit the case (do not post that information here).
• In those areas where Chat is an option, Chat service hours are likely restricted.
• Chat is not available in every region.

In the event that Chat is not available in your region:  Call the number provided in the HP directory, else submit your case online (to receive phone contact information)

• HP will advise you there is a fee for phone support and / or other services when your computer / device is no longer under warranty.  This is normal business practice.

• HP may tell you that certain services are not covered under warranty.  This is normal business practice.  Standard Warranty typically covers specific hardware issues as explained in the Warranty contract. Care Pack coverage and warranties differ by package.

• USA / Canada:  Regional contact information is displayed afteryou submit an online case.  Use the serial number of the device to submit the case to HP.

• HP websites are the only ones allowed to use the HP copyright circle/logo.  Look for the copyright on any website claiming to be HP. If in doubt, scroll to the bottom of the Website to find HP copyright logo.

“Everywhere” Contact Information - HP Technical Support

HP World-Wide Support

 Select your region and follow the prompts

Option:  Contact HP Technical Support - Regions

USA / Canada

Submit information / case online: Contact HP Support – Assistance Portal

1. Sign in or continue as a guest

UK

1. For faster support, submit information / case online HP Customer Support UK
2. Contact Phone: Contact HP UK – Phone Assist

Reference and Resources – Places to find (more) help and learn about your Printer

Printer Homepage – “Things that are your printer”

Drivers / Software / Firmware Updates, Videos, Bulletins/Notices, How-to, Troubleshooting, User Guides, Product Information, more

HP ENVY 5020 All-in-One Printer

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