I keep getting the message -Cartridge Problem. k. Remove and reinstall the indicated cartridge,

[LF2-_]

I keep getting the message Cartridge problem with a small k in a circle Remove and reinstall the indicated cartridge, making sure it is correctly installed.

it is the magenta cartridge 902 on the far left. I changed the cartridges to new ones. I cleaned the area where it needs to go. I tried to pull the plug from the back end and restart. Nothing is working. Any suggestions?

[sandytechy20]

@LF2-_

Welcome to HP forums, I see that you are getting cartridge error.

Make sure the ink cartridges are inserted correctly

1. Turn on the printer.

2. Open the ink cartridge access door.

   The carriage moves to the left side of the printer.

   NOTE: 

   If the scanner lid is open, the ink cartridge access door does not open.

   Figure : Opening the ink cartridge access door

   

3. Wait until the printer is idle and silent before you proceed.

4. Make sure the color-coded icon on each ink cartridge label matches the color-coded icon on the carriage slot. If the icons do not match, remove the ink cartridge and insert it in the correct slot.

   Figure : Check the color-coded icons on the cartridges and carriage slot

   

5. Move your finger along the top of the ink cartridges to check for any unseated ink cartridges in the carriage. Press down on any ink cartridge that is higher than the others to firmly snap the ink cartridge into its slot.

   Figure : Pressing down on the unseated ink cartridge

   

6. If the ink cartridge does not snap into place, remove the ink cartridge from the carriage.

   1. Gently bend the tab away from the ink cartridge.

         CAUTION: 

      Be careful not to bend the tab out more than 1.27 cm (0.5 in). Moving the tab too far might damage the ink cartridge or cause the tab to break off.

      Figure : Gently bending the tab away from the ink cartridge

   2. 1. 

         Bend the tab away from the cartridge

      2. Do not bend the tab more than 1.27 cm (0.5 in)

   3. Reinsert the ink cartridge into the carriage until it snaps into place.

7. Close the ink cartridge access door.

   Figure : Closing the ink cartridge access door

   

Reset the printer

1. Turn the printer on, if it is not already on.

2. Wait until the printer is idle and silent before you continue.

3. With the printer turned on, disconnect the power cord from the rear of the printer.

4. Unplug the power cord from the wall outlet.

5. Wait at least 60 seconds.

6. Plug the power cord back into the wall outlet.

   NOTE: 

   HP recommends connecting the printer power cord directly to the wall outlet.

7. Reconnect the power cord to the rear of the printer.

8. Turn on the printer, if it does not automatically turn on.

9. Wait until the printer is idle and silent before you proceed.

10. Try to print.

You can refer to this HP document for more assistance:- Click here

Let me know how it goes.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Cheers.

[brucetheresa]

HP Officejet Pro 6975  Error Message: Cartridge Problem k  "remove and reinstall the indicated cartridge, making sure it is correctly installed."  I have verified that all cartridges are snapped into position and removed power for more than one minute.

The printer has remanufactured Members Mark cartridges but they were installed over a month ago and were operating fine until yesterday.