I keep getting the message "Printer validation failed"

[Jennifer0108]

I keep getting the message "Printer validation failed" when I try to print something from my laptop. What can I do to be able to print?

[VikramTheGreat]

Hi @Jennifer0108,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

I understand you're seeing the "Printer validation failed" error when trying to print from your HP OfficeJet Pro 8710. It usually points to a communication or driver issue between your laptop and the printer. Please try these steps to fix the issue:

1. Restart Everything

• Turn off your printer and unplug it for 30 seconds.
• Restart your laptop.
• Plug the printer back in and turn it on.

2. Reconnect the Printer

If you're using Wi-Fi:

• On the printer, go to Settings > Wireless Setup Wizard and reconnect to your network.
• On your laptop, go to Settings > Bluetooth & devices > Printers & scanners, remove the printer, and re-add it.

If you're using USB, try a different port or cable.

3. Run the HP Smart App

HP provides a free tool to fix common printing issues: 👉 HP printer setup (HP Smart app) | HP® Support

• Run the tool and follow the prompts to detect and fix the validation error.

4. Reinstall the Printer Driver

1. Go to Control Panel > Devices and Printers
2. Right-click your printer > Remove device
3. Download the latest full driver from HP: 👉 HP OfficeJet Pro 8710 All-in-One Printer series Software and Driver Downloads | HP® Support

Install the full software package, not just the basic driver.

5. Check for Windows Updates

• Go to Settings > Windows Update and install any pending updates.
• Restart your laptop after updating.

I hope this helps.

Take care, and have an amazing day!
 

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Regards,

VikramTheGreat