I keep getting the message that there is a problem with the supply system

[ChrisJacob1224]

I Keep getting the error message that here is aproblem with the supply system.  I have taken out the cartridge and put it back in and I still get the same message.

[Kuroi_Kenshi]

Hi @ChrisJacob1224,

Welcome to the HP Support Community! 

Thanks for reaching out about your query regarding your printer!

We're thrilled to have the opportunity to assist you and provide a solution.

Try these steps:

Clean the Ink Cartridge and Printhead Contacts

• Turn off the printer and unplug it from the power source.
• Open the printer's access door and remove the ink cartridges.
• Using a lint-free cloth lightly moistened with distilled water, gently wipe the electrical contacts on the ink cartridges and printheads.
• Allow the contacts to dry completely before reinserting the ink cartridges.

Reset the Printer

• Turn off the printer.
• Disconnect the power cord from the back of the printer and from the wall outlet as well.
• Wait for at least 60 seconds.
• Reconnect the power cord to the printer and the wall outlet.
• Turn the printer back on.

Check for Firmware Updates

• Ensure your printer’s firmware is up to date. HP regularly releases updates to improve functionality and resolve issues.
  • Open the HP Smart app or HP Printer Assistant on your Windows 11 computer.
  • Navigate to 'Settings,' 'Tools,' or 'Printer Updates.'
  • Check for and install any available firmware updates.

Use Genuine HP Cartridges

• Verify that you are using genuine HP ink cartridges. Non-HP cartridges or refilled cartridges may cause errors and affect printer performance.
• If you suspect the cartridges are not genuine, consider replacing them with new, genuine HP cartridges.

Check Cartridge Installation

• Make sure the cartridges are properly installed.
  • Open the access door and ensure each cartridge clicks into place securely.
  • Close the access door firmly.

Print a Supply Status Report

• Sometimes running a diagnostics page or supply status page can help identify the issue.
  • Open the HP Smart app or HP Printer Assistant.
  • Navigate to 'Settings' or 'Tools.'
  • Find the option to print a 'Supply Status Report.'

I hope this helps.

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Best regards,