I'm gettin an error sign on the printer even after replacing the black ink

[DJ-Nattee]

HP Deskjet 2700 still showing error message after i replaced the black printer ink.its showing that the colored ink is empty even when i only want to print in black

[Max3Aj]

@DJ-Nattee, Hello and welcome to the HP Support Community!

Thanks for posting your question. I'm here to help you get things back on track.

I understand you're seeing an error on your HP DeskJet 2700 even after replacing the black ink cartridge, and now it's showing that the color cartridge is empty, even though you only want to print in black. Let's work through this together.

Check Cartridge Compatibility and Installation

• Make sure you're using genuine HP cartridges compatible with the DeskJet 2700 series.
• Remove both cartridges and gently clean the copper-colored contacts with a lint-free cloth.
• Reinstall the cartridges firmly and close the access door.

Bypass the Color Cartridge Requirement

Even if you're printing in black only, HP printers often require both cartridges to be functional. If the color cartridge is empty or faulty, it can trigger an error.

You can try enabling "Print in Backup Mode":

• Go to Control Panel > Devices and Printers
• Right-click your printer > Printing Preferences
• Under the Color tab, select "Print in Grayscale" > "Black Ink Only"
• Click Apply and OK

Note: This may only work if the color cartridge is installed, even if it's low on ink.

Reset the Printer

Sometimes a simple reset can clear cartridge errors:

1. Turn the printer on
2. Disconnect the power cable from the back of the printer
3. Wait for 60 seconds
4. Reconnect the power cable and turn the printer back on

Update Firmware

Outdated firmware can cause cartridge recognition issues. Check for updates: Official HP® Support

I hope the information shared has been useful and resolves your concern.

Wishing you a smooth and hassle-free experience ahead!

If this solution helped, please click “Accepted Solution” so others can benefit too. Don’t forget to hit the “Yes” button if you found this helpful!

Warm regards,

Max3Aj

HP Support