I'm getting a Printer Failure on my HP Office Jet 4650- 0x6100007b message

[Jimbo1202]

My HP Office Jet 4650 is getting a Printer Failure message- 0x6100007b. Turned power off- then on- unplugged, removed cartridges, reinstalled- still error message. HELP

[A_Gayathri]

Hi @Jimbo1202,

Welcome to The HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand the 0x6100007b error on your HP OfficeJet 4650 typically indicates a problem with the printer's ink system. You've already tried several troubleshooting steps such as turning the printer off and on, unplugging it, and reinstalling the cartridges, but the issue persists. 

Here are some additional steps you can try:

1. Perform a Hard Reset

1. Turn on the printer.
2. With the printer on, unplug the power cord from the back of the printer.
3. Unplug the power cord from the wall outlet.
4. Wait at least 60 seconds.
5. Plug the power cord back into the wall outlet.
6. Reconnect the power cord to the printer.
7. Turn the printer on.

2. Check for Paper Jams

1. Open the printer and check for any paper jams or foreign objects.
2. Make sure to look in all areas where paper travels, including the input and output trays and the duplexer (if your model has one).
3. Remove any jammed paper or foreign objects you find.

3. Clean the Ink Cartridges and Printhead

1. Turn off the printer and unplug it.
2. Open the ink cartridge access door.
3. Remove the ink cartridges.
4. Check for any ink buildup or debris on the cartridges and printhead.
5. Use a clean, lint-free cloth lightly moistened with distilled water to gently clean the copper-colored contacts on the cartridges and the printhead.
6. Allow the contacts to dry for about 10 minutes.
7. Reinstall the cartridges and close the access door.
8. Plug in the printer and turn it on.

4. Update Printer Firmware Update the firmware on an HP printer

1. Ensure your printer is connected to the internet (via Wi-Fi or Ethernet).
2. Go to the HP website and navigate to the support section for your printer model.
3. Check for any available firmware updates.
4. Follow the instructions to download and install any available updates.

5. Perform an Ink System Reset

1. Remove the ink cartridges while the printer is on.
2. Close the ink cartridge access door.
3. Wait until the printer prompts you to insert the ink cartridges.
4. Reinsert the ink cartridges.

Preventive Measures

1. Use Genuine HP Cartridges: Ensure you are using genuine HP ink cartridges. Non-HP cartridges can sometimes cause issues.
2. Regular Maintenance: Perform regular maintenance and cleaning of the printer to prevent ink buildup and other issues.
3. Proper Handling of Cartridges: When replacing ink cartridges, handle them carefully and avoid touching the copper-colored contacts.

Refer to this document: HP OfficeJet 4650 All-in-One Printer series User manual 

I hope this helps. 

Take care and have a good day.

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