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‎10-03-2023 12:45 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

When I send a command on my HP Pavilion Windows 10 pc to my newly acquired (and successfully set up) HP Office Pro Jet 9015e printer to print a 3 x 5 index card, all the boxes on the HP Smart App say it's going to show up as a 3 x 5 index card.  (The blank cards are indeed in the printer's top loader.)  But when I execute the command, the file shows up as a 8 1/2 x 11 sheet of paper, not an index card.  The Smart App on my pc says there are no problems with my printer.

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1 person had the same question
1 REPLY 1

‎10-03-2023 01:31 PM

HP Recommended

Blush.  Cancel my plea for help.  I figured out the problem: the 3 x 5 index cards go in the paper feeder tray below, not the document tray on top.  Such is the fate of someone getting used to a brand new printer.

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