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Message 1 of 4
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I'm using chrome os and I can't print multiple pages of the same document

HP Recommended
HP Office Jet pro 6978
Chrome OS

There is no error message.

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HP Support Agent
HP Support Agent
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@Meleese

 

I reviewed your post and I understand that you are unable to print multiple copies of the same document.

 

Don’t worry, I assure you I will try my best to get this sorted.

 

Are you getting the option “Number of copies” when you select print?

 

Meanwhile, I recommend you follow the steps in the below article and check if it helps.

 

https://support.hp.com/in-en/product/hp-officejet-pro-6970-all-in-one-printer-series/8289585/model/1...

 

If you continue facing the issue, then update the Chrome OS and test.

 

Here is how it is done.

 

  1. Click the bottom right corner of the Chrome OS desktop.
  2. Select the Settings icon.
  3. Click About Chrome.
  4. Click Check for updates.
  5. To apply the update, click the arrow icon and select Restart to Update.

 

Let me know how it goes and you have a great day!

 

P.S: Welcome to the HP Support Community 😊

 

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

 

Cheers!

Stay Home – Stay Safe

The_Fossette
I am an HP Employee

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The Chrome OS I am using is a Chromebook laptop not a desktop.

I tried all of the steps you suggested, but I still can't print multiple pages of the same document.

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HP Support Agent
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@Meleese

 

Thank you for the update.

 

I recommend you contact support to further diagnose the issue.

 

Here is how you can get in touch with support.

 

1)Click on this link – www.hp.com/contacthp/

2)Select the product type.

3)Enter the serial number of your device or select let HP detect your product option.

4)Select the country from the drop-down.

5)You should see the HP phone support number or Chat option listed.

 

Cheers!

The_Fossette
I am an HP Employee

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