I need help with instant ink

[JenniferCl]

I know this is the wrong place to post but it won’t let me post in the HP instant ink area. I ordered my ink awhile back and it’s still saying there’s no date for shipping my ink. I need it very badly. How long does it usually take to receive replacement ink? Confused and frustrated 

[Jeet_singh]

@JenniferCl,

Thanks for engaging in HP support Forums! This is a wonderful location to converse with the community, get assistance and find tips! I understand you have a concern regarding your Instant Ink cartridges. Don't worry I'll be glad to help you.

Normally, the Instant Ink program would auto-detect the low ink and ship a replacement cartridge, only when the printer isn't constantly connected to the internet or there are connection issues, is when that doesn't happen.

Your HP Instant Ink account page contains the data on past deliveries and estimated shipments.  

It also helps you understand what state your cartridges are in based on HP's data,  

Any issues will be shown with its solution using a step by step approach, to make it easier for you!

Please check your account page to see the latest cartridge information by signing into your account at "instantink.com".    

If the suggested information can't be found, You may respond to the private message I've sent out and I'll help you out, accordingly

Since the instant ink account details are confidential, please send me the required information via private message.

I am sending you a private message with the information required. Please check the mailbox icon at the top-right corner of this screen.

Please check your Private message icon on the upper right corner of your HP Forums profile,

Next, to your profile Name, you should see a little blue envelope, please click on it.

I hope this helps resolve this issue completely,

Regards,

[JenniferCl]

There is no mailbox at the upper right corner. I’m on my phone though. Would there be a mailbox if I were on a computer? Also my printer is always connected to the Internet, but as you know it shuts itself off after a period of time. 

[JenniferCl]

Ok now I see an envelope at the top but it says I have no private messages. 

[Jeet_singh]

@JenniferCl,

I'm glad you pointed out as I might have missed on sending the private message. 

Please check your inbox now, as I have just sent you a message. 

Take care and have a great day ahead 🙂

Regards,