I need the procedure to perform an advanced reset on envy 4504

[Kurt226]

I cannot get rid of the message "carriage stuck ..." ... there is no issue
I found a referral to solve this by advanced reset.
So I would like the procedure to perform an advanced reset on envy 4504

[Nal_NR]

Hi @Kurt226,

Welcome to the HP Support Community. 

I'd be glad to help you! 

Carriage Jam could be a hardware issue.

However, manually moving the carriage, removing and re-installing the ink cartridges and power resetting the printer may clear the carriage jam error. Instructions on how to resolve a carriage jam can be found here. 

Hope this helps! Keep me posted for further assistance

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

[Kurt226]

Hi,
I've followed all steps of the procedure, but still the same error message.
The carriage moves freely, no paper in printer - cartridges removed and reinstalled - message won't go away ...

That's why I asked for the advanced or factory reset procedure, after having read from other users with the same issue...

Note that, dus to the error message, I don't have access to the printer menu.  When I press 'ok' - the error message reappears ...

Thanks for helping me out 🙂

[Nal_NR]

Hi @Kurt226 ,

We apologize for the inconvenience. The issue seems to persist even after attempting the troubleshooting steps mentioned above.

This might require one-on-one interaction via remote assistance to fix the issue over the phone. 

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!