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- HP Community
- Printers
- Printing Errors or Lights & Stuck Print Jobs
- I need to clean an ink spill in the printer chassis. Are the...

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06-19-2020 11:45 PM
My inkjet 640c was stored with the cartridges still in the carriage. Ink leaked inside the chassis. I need to disassemble the printer to clean the insides so it doesn't leave an inky mess wherever it's placed. I have been able to remove the top of the printer, but I'd like to have some instructions on how to remove the internal parts so I can get under there and clean it up. Does anyone have access to these instructions/schematics?
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Accepted Solutions
06-23-2020 12:59 PM - edited 06-23-2020 01:00 PM
@vseavello Since the device is out of warranty (obsolete), and we've concluded that this is a hardware malfunction based on the fact that there's ink leakage, I may have a few pointers/suggestions to help you out, however, since this suggestions are limited to you and your printer alone, I'd like to send out a private message with those details.
Here's how you can check the private message box: Click here
Good luck!
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
06-22-2020 02:52 PM
@vseavello I'll need to know which printer that is, exactly, before I could provide accurate steps to help resolve the issue:
Note: Please ensure the complete product name/number for a quicker response from the community, as we need to know what we are dealing with to provide an accurate solution:
Click here for steps on finding the information we need!
Remember: Do not share any of your personal information such as serial, phone number, email ID, etc.
Also, did you go through the HP articles available at the HP website for instructions on cleaning the same? Or any related post on our community?
P.S: Welcome to HP Community 😉
Keep us posted,
And the answer to the above question will help me, help you!
Keep me posted, and if any of the above questionnaires helped resolve the issue,
Mark this post as an "Accepted Solution".
Good luck.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
06-23-2020 12:59 PM - edited 06-23-2020 01:00 PM
@vseavello Since the device is out of warranty (obsolete), and we've concluded that this is a hardware malfunction based on the fact that there's ink leakage, I may have a few pointers/suggestions to help you out, however, since this suggestions are limited to you and your printer alone, I'd like to send out a private message with those details.
Here's how you can check the private message box: Click here
Good luck!
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.