I need to factory reset my hp 6978

[mn4343]

I have forgotten my admin login and need to reset the printer. It's a HP 6978, can you please send me instructions.

[A_Gayathri]

Hi @mn4343 ,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

Performing a factory reset on your HP OfficeJet Pro 6978 printer can help reset any configuration changes, including the admin login, to their default settings. Please note that this process will delete all custom settings and data on the printer. Here are the general steps to perform a factory reset on the HP OfficeJet Pro 6978:

Turn on the Printer: Ensure that your HP OfficeJet Pro 6978 is powered on.

Access the Control Panel: On the printer's control panel, locate and tap on the "Setup" button. It might also be labeled as "Menu" or a similar option.

Navigate to "Tools" or "Service" Menu: Use the arrow buttons to navigate through the menu options. Look for a menu labeled "Tools" or "Service."

Select "Restore Defaults" or "Factory Reset": Within the "Tools" or "Service" menu, you should find an option like "Restore Defaults" or "Factory Reset." Select this option.

Confirm the Reset: The printer will ask you to confirm the reset. Confirm your choice, and the printer will proceed with the factory reset.

Wait for the Reset to Complete: The printer will take a few moments to reset all settings to their default values. Once the process is complete, the printer will restart.

Complete the Initial Setup: After the restart, you will need to complete the initial setup of the printer. This may include selecting your language, setting the date and time, and connecting the printer to your network.

After these steps, your HP OfficeJet Pro 6978 should be restored to its factory default settings. Keep in mind that any wireless settings, custom configurations, and passwords will be erased, so you will need to set them up again.

I hope this helps. 

Take care and have a good day.-

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