I need to order a replacement Instant Ink Cartridge - new one is faulty

[frame]

Older black cartridge prints correctly - new one is faulty.  How do I order a replacement please?

[asmita6658]

@frame

Greetings!
 
Welcome to the HP Support Community. This is a great place to get support, find answers and tips to your technical queries. I have reviewed your post and I understand, there seems to be an issue with the ink cartridge.

Don't worry, I'm here to help! To better assist you - Have you tried any troubleshooting steps? If you have not, let's try these steps -

1) Take out the cartridges. 
2) Unplug the power cord from the printer & wall. 
3) Wait for 30 seconds.  
4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not to a surge protector. 
5) Insert the cartridges back into the printer.

Also, try cleaning the ink cartridges. Please refer to solution# 3, 4 and 5 from this document.

If the issue still persists, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. 

Check next to your profile Name, you should see a little blue envelope, please click on it. Click here for more details on how to access the private messages on HP Forums.

Hope this helps!

Let me know how that goes.

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Have a great day ahead 🙂