I recently replaced the black cartridge (HP 920xl) but it won't print.

[shawmel1]

I recently replaced the HP 920xl black cartridge on my Officejet 6500A Plus.  I am now unable to print using black ink at all.  (I was able to prior to changing the cartridge.)  I have followed the recommended solutions and nothing has worked.  

[KrazyToad]

@shawmel1

Welcome to HP Support Community
 

Ensure the cartridges vents are not clogged

1. Examine the vent area on the ink cartridge, above the HP logo on the top of the ink cartridge.

   Figure : Vent area

   

2. If the ink cartridge still has the orange pull-tab attached, pull to remove it.

   Figure : Orange pull tab

   

3. If the vent is clogged, use a straight pin to gently remove excess adhesive from the vent.

   

   1. Clogged vent

   2. With a straight pin, gently remove excess adhesive from the vent

   3. Unclogged vent

Next clean the printhead using the Automated Tool

1. On the home screen of the printer control panel, touch the right arrow  to display the second navigation screen.

2. Touch the Setup icon .

   The Setup Menu displays.

3. Touch the down arrow , and then touch Tools.

4. Touch Clean Printhead. The printer cleans the printhead, and then prints out a test page.

5. Evaluate the test page for print quality.

   Figure : Example of the printhead cleaning test page

   

   • If the print quality on the test page is satisfactory, touch No to return to the current print job.

   • If the print quality on the test page is not satisfactory, touch Yes to perform a secondary cleaning of the printhead.

     There are two printhead cleaning stages. Complete both stages if necessary. If the printhead is badly clogged, it might require another cleaning cycle. If so, wait 30 minutes after the second cleaning cycle to start the first stage of the cleaning process over again.

If the issue persists, follow the instructions in Step 7 from this Link: https://support.hp.com/in-en/document/c03946666 to manually clean the printhead

Keep me posted how it goes and have a great day 😊

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