I replaced all my 952 cartridges with new ones but still get "depleted cartridges must be replaced"

[Chasmo0321]

I replaced all the 952 cartridges in my HP OfficeJetPro 8715 All-in-One but still get the "Empty Cartridges must be replaced message". In a different thread, I saw some advice.  So, I removed all the new cartridges, the USB cable, and unplugged the power cord at both ends and waited 5 minutes.  When I reconnected everthing, I still got the replace cartridge message.  What is going on here?

[Raj1788 · Accepted solution]

@Chasmo0321

Welcome to the HP Support Community

I suggest you do a Hard Reset on the printer

(1) Turn the printer on, if it is not already on.

(2) Wait until the printer is idle and silent before you continue.

(3) With the printer turned on, disconnect the power cord from the rear of the printer.

(4) Unplug the power cord from the wall outlet.

(5) Wait at least 60 seconds.

(6) Plug the power cord back into the wall outlet.

NOTE: HP recommends connecting the printer power cord directly to the wall outlet.

(7) Reconnect the power cord to the rear of the printer.

(8) Turn on the printer, if it does not automatically turn on.

The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.

Wait until the warm-up period finishes and your printer is idle and silent before you proceed.

Reseat the printhead up to three times

To clear the error message, you might need to reseat the printhead up to three times.

1. Open the ink cartridge access door.

2. Wait until the carriage stops moving before you continue.

3. Unplug the power cord from the rear of the printer.

      WARNING: 

   You must disconnect the power cord before reaching inside the printer to avoid risk of injuries or electric shock.

4. Lift the carriage latch, slightly lift the printhead, lower the printhead back into the carriage, wiggle the printhead left and right, and then lower the carriage latch to lock the printhead into place.

   

5. Close the ink cartridge access door.

6. Reconnect the power cord to the rear of the printer.

7. Sometimes error messages persist after inserting the printhead. If the error message persists, repeat the steps to reseat the printhead up to three times.

Try to print. If these steps resolved the issue, you do not need to continue troubleshooting.

Step 2: Update the printer firmware

Updating the printer firmware might resolve printhead problems. Go to Updating or Upgrading the Printer Firmware for more information.

Click on this link: https://support.hp.com/us-en/product/hp-officejet-pro-8710-all-in-one-printer-series/7902014/model/7... for Resolving Printhead Problems.

Keep me posted, how it goes!

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers!

Have a great day!

Cheers:)

[Chasmo0321]

Thanks Raj1788, your advice was the best.  I followed your steps and this time plugged the HP printer directly into the wall socket and not into my power strip (which has 8 outlets).  My printer is working fine now.  Thank you once again, I appreciate it.

[Raj1788]

@Chasmo0321

I'm glad to hear you found the solution you were looking for.

Thanks for taking the time to let the community know about the solution!

Take care now and do have a great week ahead.

:)Cheers:)